BIKINI DOLLS ships worldwide, with few exceptions. All orders are processed within 1-3 workings days and shipped from Greece. Allow us to rest on weekends and public holidays. Keep in mind that during busy periods, such as sales, order processing may take longer. All orders are traceable via a tracking link provided in your shipping confirmation email.
Depending on your country, you have the following delivery options:
Orders within Greece are shipped with ELTA Courier. The parcel can be delivered to your home or work address. Standard delivery hours are between 8:00 and 17:00 on weekdays and if you’re not available on first attempt, ELTA Courier will be in touch to schedule a more suitable time of delivery. ELTA Courier will attempt no more than three delivery attempts; after that the parcel will be returned to us.
- Shipping cost: €3.5 EUR (Free on orders over €80 EUR)
- Delivery time: 1-3 working days
- Tracking: ELTA Courier tracking page
International orders are shipped with DHL Express and in certain zones you have the option of Standard shipping with Greek Postal Service. The parcel can be delivered to your home or work address. In the case of DHL, delivery hours are between 8:00 and 17:00 on weekdays and if you’re not available on first attempt, DHL will be in touch to schedule a more suitable time of delivery.
- For shipping costs and delivery times see the Shipping Zones below.
- DHL Tracking: DHL tracking page
- Greek Postal Service (ELTA) Tracking: ELTA tracking page
Zone 1 (EU & parts of Europe): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Holy See (Vatican City State), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excl. Canary Islands), Sweden, United Kingdom
- Shipping cost: €8 EUR (Free on orders over €100 EUR)
- Delivery time: 7-15 working days - PLEASE BE AWARE THAT DUE TO COVID-19 THERE ARE DELAYS!
- Shipping cost: €15 EUR (Free on orders over €150 EUR)
- Delivery time: 1-2 working days
Zone 2 (North America, parts of Europe & Asia): Albania, Andorra, Belarus, Bosnia And Herzegovina, Canada, Faroe Islands, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Republic Of North Macedonia, Mexico, Moldova, Republic of Montenegro, Norway, Russia, San Marino, Serbia, Spain (Canary Islands), Switzerland, Turkey, Ukraine, United States
- Shipping cost: €19 EUR (Free on orders over €200 EUR)
- Delivery time: 2-5 working days
Zone 3 (Parts of Asia & North Africa): Algeria, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Egypt, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Democratic People's Republic Of Korea, Kuwait, Lao People's Democratic Republic, Lebanon, Libyan Arab Jamahiriya, Macao, Malaysia, Maldives, Morocco, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tunisia, Turkmenistan, United Arab Emirates, Vietnam
- Shipping cost: €25 EUR (Free on orders over €250 EUR)
- Delivery time: 3-5 working days
Zone 4 (Rest of the world): Afghanistan, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, Brazil, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, The Democratic Republic Of The Congo, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Federate States Of Micronesia, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, Panama, Papua New Guinea, Palau, Paraguay, Peru, Puerto Rico, Republic of Cameroon, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Samoa, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tajikistan, United Republic Of Tanzania, Timor Leste, Togo, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British Virgin Islands, Yemen, Zambia, Zimbabwe
- Shipping cost: €35 EUR (Free on orders over €300 EUR)
- Delivery time: 3-5 working days
Note that outside the EU, your order may be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. BIKINI DOLLS does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by BIKINI DOLLS.
We are unable to deliver to PO boxes or forwarding addresses at this time.
BIKINI DOLLS has a 14 days return policy. We offer returns on all full priced items for store credit only.
Returning your purchase
To make a return please follow the steps below:
- Register your return: Send an email to firstname.lastname@example.org with your order number, what items you'll be returning and the reason for your return. Keep calm until we respond back, usually within 24 hours, before proceeding to the next steps.
- Prepare your package: Fill the return form we’re going to email you and include it in your return parcel. Seal it securely with tape.
- Send it back to us:
- the original shipping label from the box and drop it off at your nearest Courier Service Point. Send us an email for further information.
- Rest of the World: Ship your parcel back to the address provided on the return form. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit.
FAULTY & INCORRECT ITEMS:
All items are inspected before being shipped to ensure that the highest quality garments are being sent to you. In the unlikely event that an item is faulty upon arrival or you received an incorrect item, please send us an email at email@example.com, including your order number and photos showing the faulty or incorrect item. Once we confirm the defect(s), BIKINI DOLLS will cover the return cost, as well as the shipping cost of the new item(s) in case of exchange. Outside the EU, customs duties and sales taxes are non-refundable through BIKINI DOLLS.
BIKINI DOLLS offers exchanges for different sizes, colors or styles of the same value. All exchanges are based on stock availability. Depending on your location, the exchange process is the following:
- Greece: Send an email to firstname.lastname@example.org with your order number, what item(s) you want to exchange and the new item(s) you want to receive. Place the items you want to exchange in the original box or similar and seal it securely with tape. We will arrange a free pick up at your place. ELTA Courier will deliver your new items and pick up the returned ones.
- Rest of the world: Return the item(s) back to us following the procedure described in our return policy. You will receive a discount code via email, equal to the value of the return item(s). You can use the discount code to place a new order. Shipping costs of the replacement item is the customer's responsibility. The discount code is sent out as soon as your return is processed and approved.
PAYMENT INFO & REFUNDS
We currently accept the following methods of payment:
- Credit/debit card: You can pay with your credit/debit card. Payments are handled by Stripe.
- Apple Pay: You can express-check out with Apple Pay. You may need to configure Apple Pay with your shipping and billing info.
- PayPal: You can pay either with your PayPal account or your credit/debit card.
- Cash on delivery: Available ONLY FOR Greece.
Currency: Note that all payments made on thebikinidolls.com are in Euro (€) currency. A currency converter is available on the website to provide only an indication of the prices in different currencies.
Upon receiving the returned item(s), we inspect the goods prior to processing the refund. Once inspection is passed, returns are refunded as store credit only equal to the value of the returned item(s), excluding the initial shipping cost. Due to the costs of handling, processing, shipping international orders, and payments, we cannot issue cash refunds for returns but only store credit. Outside the EU, customs duties and sales taxes are non-refundable through BIKINI DOLLS.
Email: email@example.com. We try our best to respond to all your inquiries within 48 hours.