Shipping & Returns

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SHIPPING

BIKINI DOLLS ships worldwide. We usually need 1-2 workings days to process your orders and ship them from Greece. Allow us to rest on weekends and public holidays. All orders are traceable via a tracking link provided in your shipping confirmation email.

Please note, BIKINI DOLLS is not responsible for any delays caused by couriers. These may happen time to time and can occur in peak volume periods. BIKINI DOLLS is also not held liable in the event the parcel goes missing. Further, BIKINI DOLLS will not be able to refund or resend the parcel. We appreciate your understanding.

Depending on your country, you have the following delivery options:


Greece:

Orders within Greece are shipped with ELTA Courier or BOX NOW (24/7). 

  • ELTA Courier: €4 EUR (Free on orders over €100 EUR)
  • BOX NOW: €2 EUR (Free on orders over €90 EUR)
  • Delivery time: 1-3 working days


International:

International orders are shipped with DHL Express and in certain zones you have the option of Standard shipping with Greek Postal Service. The parcel can be delivered to your home or work address. We don’t deliver to PO Boxes.

    1) Europe & parts of Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Holy See (Vatican City State), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excl. Canary Islands), Sweden

    Standard shipping (7-15 days):

    • Shipping cost: €10 EUR (Free on orders over €140 EUR)

    Express shipping (1-2 days):

    • Shipping cost: €20 EUR (Free on orders over €250 EUR)

    2) Parts of Europe & Asia, Mexico: Albania, Andorra, Belarus, Bosnia And Herzegovina, Canada, Faroe Islands, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Republic Of North Macedonia, Mexico, Moldova, Republic of Montenegro, Norway, San Marino, Serbia, Spain (Canary Islands), Switzerland, Turkey, United States, United Kingdom

    Standard shipping (only Iceland, Norway, Switzerland) (7-15 days):

    • Shipping cost: €10 EUR (Free on orders over €140 EUR)

    Express shipping (1-3 days):

    • Shipping cost: €26 EUR (Free on orders over €250 EUR)

    3) UK, USA & Canada:

    Standard shipping (7-15 days):

    • Shipping cost: €10 EUR (Free on orders over €140 EUR)

      Express shipping (2-5 days):

      • Shipping cost: €29 EUR (Free on orders over €250 EUR)

        4) Australia, New Zealand, South Africa:

        Standard shipping (15-20 days):

        • Shipping cost: €12 EUR (Free on orders over €140 EUR)

        Express shipping (3-5 days):

        • Shipping cost: €40 EUR (Free on orders over €300 EUR)

        5) Parts of Asia & North Africa: Algeria, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Egypt, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Democratic People's Republic Of Korea, Kuwait, Lao People's Democratic Republic, Lebanon, Libyan Arab Jamahiriya, Macao, Malaysia, Maldives, Morocco, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tunisia, Turkmenistan, United Arab Emirates, Vietnam

        Express shipping (3-5 days):

        • Shipping cost: €30 EUR (Free on orders over €250 EUR)

        6) Rest of the world: Afghanistan, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, Brazil, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, The Democratic Republic Of The Congo, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Federate States Of Micronesia, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, Panama, Papua New Guinea, Palau, Paraguay, Peru, Puerto Rico, Republic of Cameroon, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Samoa, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tajikistan, United Republic Of Tanzania, Timor Leste, Togo, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British Virgin Islands, Yemen, Zambia, Zimbabwe

        Express shipping (3-5 days):

        • Shipping cost: €35 EUR (Free on orders over €300 EUR)


        CUSTOMS DUTIES AND TAXES

        Outside the EU, your order may be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. If you are unsure of charges and whether you will be affected, please inquire on your local customs office first or visit https://www.simplyduty.com/import-calculator/ which can offer estimates for import duties and taxes that may apply when importing goods from other countries. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. BIKINI DOLLS does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by BIKINI DOLLS.

        For products imported into the U.S. with a value under $800, there is generally no customs duty.

        If you’re located in the UK, Switzerland or Norway, to avoid customs charges, we recommend that you have your order shipped with Standard Shipping instead (7-15 business days).


        RETURNS

        BIKINI DOLLS has a 21 days return policy. We offer returns on all full priced items.

        Any returns must be shipped/postmarked within 14 days For bikini bottoms and one pieces, the hygiene sticker must remain attached at all times, otherwise returns will not be accepted. Once received, please try your new swimwear over your underwear to check the fit.

        Items purchased at a discount of more than 30% are refunded as store credit only.

        Returning your purchase:

        To make a return please follow the steps below: 

        • Register your return: Send an email to love@thebikinidolls.com with your order number, what items you'll be returning and the reason for your return. Keep calm until we respond back, usually within 1-2 business days, before proceeding to the next steps. 
        • Prepare your package: Seal it securely with tape.
        • Send it back to us:
          Ship your parcel back to the address provided in the email we’re going to send you. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit.

        FAULTY & INCORRECT ITEMS

        All items are inspected before being shipped to ensure that the highest quality garments are being sent to you. In the unlikely event that an item is faulty upon arrival or you received an incorrect item, please send us an email at love@thebikinidolls.com, including your order number and photos showing the faulty or incorrect item. Once we confirm the defect(s), BIKINI DOLLS will cover the return cost, as well as the shipping cost of the new item(s) in case of exchange. Outside the EU, customs duties and sales taxes are non-refundable through BIKINI DOLLS.


        EXCHANGES

        BIKINI DOLLS offers exchanges for different sizes, colors or styles of the same value. All exchanges are based on stock availability. Depending on your location, the exchange process is the following:

        • Greece: Send an email to love@thebikinidolls.com with your order number, what item(s) you want to exchange and the new item(s) you want to receive. Place the items you want to exchange in the original box or similar and seal it securely with tape. The first exchange is free. Each next exchange costs 4€. ELTA Courier will deliver your new items and pick up the returned ones.
        • Rest of the world: Return the item(s) back to us following the procedure described in our return policy. You will receive a discount code via email, equal to the value of the return item(s). You can use the discount code to place a new order. Shipping costs of the replacement item is the customer's responsibility. The discount code is sent out as soon as your return is processed and approved.  

        PAYMENT INFO & REFUNDS
        Payments

        We currently accept the following methods of payment:

        • Credit/debit card: You can pay with your credit/debit card. Payments are handled by Stripe.
        • Apple Pay: You can express-check out with Apple Pay. You may need to configure Apple Pay with your shipping and billing info.  
        • PayPal: You can pay either with your PayPal account or your credit/debit card.
        • Cash on delivery: Available ONLY FOR Greece.

        Currency: Note that all payments made on thebikinidolls.com are in Euro (€) currency. A currency converter is available on the website to provide only an indication of the prices in different currencies.


        Refunds

        We accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, store credit, or an exchange. We do not refund back shipping, taxes, or duties and we do not cover the return postage fees.

        Items purchased at a discount of more than 30% are refunded as store credit only.

        We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order.

        CUSTOMER LOVE

        Email: love@thebikinidolls.com. We try our best to respond to all your inquiries within 2 business days.