Shipping & Returns
SHIPPING
BIKINI DOLLS ships worldwide, with few exceptions. We need 1-3 workings days to process your orders and ship them from Greece. Allow us to rest on weekends and public holidays. Keep in mind that during busy periods, such as sales, order processing may take longer. All orders are traceable via a tracking link provided in your shipping confirmation email.
Please note, BIKINI DOLLS is not responsible for any delays caused by couriers. These may happen time to time and can occur in peak volume periods. BIKINI DOLLS is also not held liable in the event the parcel goes missing. Further, BIKINI DOLLS will not be able to refund or resend the parcel. We appreciate your understanding.
Depending on your country, you have the following delivery options:
Greece
Orders within Greece are shipped with ELTA Courier. The parcel can be delivered to your home or work address. Standard delivery hours are between 8:00 and 17:00 on weekdays and if you’re not available on first attempt, ELTA Courier will be in touch to schedule a more suitable time of delivery. ELTA Courier will attempt no more than three delivery attempts; after that the parcel will be returned to us.
- Shipping cost: €4 EUR (Free on orders over €100 EUR)
- Delivery time: 1-3 working days
- Tracking: ELTA Courier tracking page
International
International orders are shipped with DHL Express and in certain zones you have the option of Standard shipping with Greek Postal Service. The parcel can be delivered to your home or work address. In the case of DHL, delivery hours are between 8:00 and 17:00 on weekdays and if you’re not available on first attempt, DHL will be in touch to schedule a more suitable time of delivery.
- For shipping costs and delivery times see the Shipping Zones below.
- DHL Tracking: DHL tracking page
- Greek Postal Service (ELTA) Tracking: ELTA tracking page
Zone 1 (EU & parts of Europe): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Holy See (Vatican City State), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excl. Canary Islands), Sweden
Standard shipping:
- Shipping cost: €8 EUR (Free on orders over €130 EUR)
- Delivery time: 7-15 working days
Express shipping:
- Shipping cost: €20 EUR (Free on orders over €180 EUR)
- Delivery time: 1-2 working days
Zone 2 (Parts of Europe & Asia, Mexico): Albania, Andorra, Belarus, Bosnia And Herzegovina, Canada, Faroe Islands, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Republic Of North Macedonia, Mexico, Moldova, Republic of Montenegro, Norway, San Marino, Serbia, Spain (Canary Islands), Switzerland, Turkey, United States, United Kingdom
Standard shipping (only Iceland, Norway, Switzerland):
- Shipping cost: €10 EUR (Free on orders over €130 EUR)
- Delivery time: 7-15 working days
Express shipping:
- Shipping cost: €26 EUR (Free on orders over €200 EUR)
- Delivery time: 1-3 working days
Zone 3 (UK, North America): Canada, United States, United Kingdom
Standard shipping:
- Shipping cost: €12 EUR (Free on orders over €130 EUR)
- Delivery time: 7-15 (UK) / 15-25 (US, Canada) working days
Express shipping:
- Shipping cost: €26 EUR (Free on orders over €200 EUR)
- Delivery time: 2-5 working days
Zone 4 (Australia, New Zealand, South Africa):
Standard shipping:
- Shipping cost: €12 EUR (Free on orders over €130 EUR)
- Delivery time: 15-25 working days
Express shipping:
- Shipping cost: €40 EUR (Free on orders over €300 EUR)
- Delivery time: 3-5 working days
Zone 5 (Parts of Asia & North Africa): Algeria, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Egypt, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Democratic People's Republic Of Korea, Kuwait, Lao People's Democratic Republic, Lebanon, Libyan Arab Jamahiriya, Macao, Malaysia, Maldives, Morocco, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tunisia, Turkmenistan, United Arab Emirates, Vietnam
Express shipping:
- Shipping cost: €30 EUR (Free on orders over €250 EUR)
- Delivery time: 3-5 working days
Zone 6 (Rest of the world): Afghanistan, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, Brazil, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, The Democratic Republic Of The Congo, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Federate States Of Micronesia, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Mozambique, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Northern Mariana Islands, Panama, Papua New Guinea, Palau, Paraguay, Peru, Puerto Rico, Republic of Cameroon, Reunion, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Samoa, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tajikistan, United Republic Of Tanzania, Timor Leste, Togo, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British Virgin Islands, Yemen, Zambia, Zimbabwe
Express shipping:
- Shipping cost: €35 EUR (Free on orders over €300 EUR)
- Delivery time: 3-5 working days
CUSTOMS DUTIES AND TAXES
Outside the EU, your order may be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. If you are unsure of charges and whether you will be affected, please inquire on your local customs office first. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. BIKINI DOLLS does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by BIKINI DOLLS.
PO BOXES
We are unable to deliver to PO boxes or forwarding addresses at this time.
RETURNS
BIKINI DOLLS has a 14 days return policy. We offer returns on all full priced items.
Returning your purchase
To make a return please follow the steps below:
- Register your return: Send an email to love@thebikinidolls.com with your order number, what items you'll be returning and the reason for your return. Keep calm until we respond back, usually within 1-3 business days, before proceeding to the next steps.
- Prepare your package: Seal it securely with tape.
- Send it back to us:
-
Greece: Remove
- the original shipping label from the box and drop it off at your nearest Courier Service Point. Send us an email for further information.
- Rest of the World: Ship your parcel back to the address provided in the email we’re going to send you. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit.
FAULTY & INCORRECT ITEMS:
All items are inspected before being shipped to ensure that the highest quality garments are being sent to you. In the unlikely event that an item is faulty upon arrival or you received an incorrect item, please send us an email at love@thebikinidolls.com, including your order number and photos showing the faulty or incorrect item. Once we confirm the defect(s), BIKINI DOLLS will cover the return cost, as well as the shipping cost of the new item(s) in case of exchange. Outside the EU, customs duties and sales taxes are non-refundable through BIKINI DOLLS.
EXCHANGES
BIKINI DOLLS offers exchanges for different sizes, colors or styles of the same value. All exchanges are based on stock availability. Depending on your location, the exchange process is the following:
- Greece: Send an email to love@thebikinidolls.com with your order number, what item(s) you want to exchange and the new item(s) you want to receive. Place the items you want to exchange in the original box or similar and seal it securely with tape. The first exchange is free. Each next exchange costs 3€. ELTA Courier will deliver your new items and pick up the returned ones.
- Rest of the world: Return the item(s) back to us following the procedure described in our return policy. You will receive a discount code via email, equal to the value of the return item(s). You can use the discount code to place a new order. Shipping costs of the replacement item is the customer's responsibility. The discount code is sent out as soon as your return is processed and approved.
PAYMENT INFO & REFUNDS
Payments
We currently accept the following methods of payment:
- Credit/debit card: You can pay with your credit/debit card. Payments are handled by Stripe.
- Apple Pay: You can express-check out with Apple Pay. You may need to configure Apple Pay with your shipping and billing info.
- PayPal: You can pay either with your PayPal account or your credit/debit card.
- Cash on delivery: Available ONLY FOR Greece.
Currency: Note that all payments made on thebikinidolls.com are in Euro (€) currency. A currency converter is available on the website to provide only an indication of the prices in different currencies.
Refunds
We accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, store credit, or an exchange. We do not refund back shipping, taxes, or duties and we do not cover the return postage fees.
Sale items including full price items purchased at a discount of more than 15% are refunded as store credit only.
We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order.
CUSTOMER LOVE
Email: love@thebikinidolls.com. We try our best to respond to all your inquiries within 3 business days.