FAQs - Orders, Fit, Shipping & Returns

BIKINI DOLLS ships worldwide, with few exceptions. All orders are processed within 1-3 workings days and shipped from Greece. Allow us to rest on weekends and public holidays. Keep in mind that during busy periods, such as sales, order processing may take longer. All orders are traceable via a tracking link provided in your shipping confirmation email.

Note that outside the EU, your order may be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. BIKINI DOLLS does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by BIKINI DOLLS.

BIKINI DOLLS has a 14 days return policy. Any returns must be shipped/postmarked within 14 days of being received. Returned goods should not have been used and need to be returned in a resellable condition with garment labels and hang tags attached. Especially for bikini bottoms and one pieces, the hygiene sticker must remain attached at all times, otherwise returns will not be accepted. Once received, please try your new swimwear over your underwear to check the fit.

To make a return please follow the steps below:

Register your return: Send an email to love@thebikinidolls.com with your order number, what items you'll be returning and the reason for your return. Keep calm until we respond back, usually within 24 hours, before proceeding to the next steps.

Prepare your package: Fill the return form and place it along with the item(s) you want to return in the original box or similar. Seal it securely with tape.

Send it back to us:

Greece: Returns are free. Remove the original shipping label from the box and drop it off at your nearest ELTA Courier Service Point (find yours via www.elta-courier.gr/network). Send the box with recipient billing to BIKINI DOLLS. If there is no ELTA Courier Service Point nearby, inform us to arrange a free pickup.

Rest of the World: We offer easy return shipping for our international customers. If you are sending back a return from outside Greece, we will provide you with a prepaid return label. There is a €15-€25 fee for international returns, depending on your location, which will be deducted from your refund when the return is processed. Simply place the return label on the box and remove the original shipping label. Then book your free pickup by calling your local DHL or go to www.dhl.com to arrange a collection. Or, if available, you can drop it off at your nearest DHL Service Point.
You can also choose to send the items back to us using your preferred courier service. You will be responsible for any return shipping fees.

All items are inspected before being shipped to ensure that the highest quality garments are being sent to you. In the unlikely event that an item is faulty upon arrival or you received an incorrect item, please send us an email at love@thebikinidolls.com, including your order number and photos showing the faulty or incorrect item. Once we confirm the defect(s), BIKINI DOLLS will cover the return cost, as well as the shipping cost of the new item(s) in case of exchange. Outside the EU, customs duties and sales taxes are non-refundable through BIKINI DOLLS.

BIKINI DOLLS offers exchanges for different sizes, colors or styles of the same value. All exchanges are based on stock availability. Depending on your location, the exchange process is the following:

Greece: Send an email to love@thebikinidolls.com with your order number, what item(s) you want to exchange and the new item(s) you want to receive. Place the items you want to exchange in the original box or similar and seal it securely with tape. We will arrange a free pick up at your place. ELTA Courier will deliver your new items and pick up the returned ones.

Rest of the world: Return the item(s) back to us following the procedure described in our return policy. You will receive a discount code via email, equal to the value of the return item(s). You can use the discount code to place a new order. Shipping costs of the replacement item is the customer's responsibility. The discount code is sent out as soon as your return is processed and approved.

We currently accept the following methods of payment:

- Credit/debit card: You can pay with your credit/debit card. Payments are handled by Stripe.

- Apple Pay: You can express-check out with Apple Pay. You may need to configure Apple Pay with your shipping and billing info.

- PayPal: You can pay either with your PayPal account or your credit/debit card.

- Cash on delivery: Available ONLY FOR Greece.

Currency: Note that all payments made on thebikinidolls.com are in Euro (€) currency. A currency converter is available on the website to provide only an indication of the prices in different currencies.

Our webstore, as well as all our payment handlers, uses the Secure Socket Layer (SSL) technology. This encrypts and protects the data you send over the internet. If SSL is enabled, you will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https” instead of the normal “http”. This means that you are in secure mode.

Upon receiving the returned item(s), we inspect the goods prior to processing the refund. Once inspection is passed, returns are refunded as store credit equal to the value of the returned item(s), excluding the initial shipping cost. Unfortunately, due to the costs of handling, processing, shipping international orders, and payments, we cannot issue cash refunds for returns. Store credit is sent out via email as soon as your return is processed and approved. Outside the EU, customs duties and sales taxes are non-refundable through BIKINI DOLLS.

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